Returns & Exchanges

At KEEN, we want you to be fully satisfied with your gear; if you are not, you can return your unworn items within 30 days of purchase for a full refund. We provide prepaid return labels for all domestic orders to ensure a seamless and adventure-ready experience.

1

Start Your Return

Visit our online Returns Center and enter your order number and zip code to locate your purchase and initiate the request.

2

Print Your Label

Select the items you wish to return and download the prepaid UPS shipping label provided at the end of the process.

3

Pack Your Gear

Place your unworn footwear in its original shoebox and secure it inside a sturdy shipping container with the return label attached to the outside.

4

Ship and Refund

Drop off your package at any authorized UPS location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing